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January 10, 2017

What if the upload doesn't start?

  1. Make sure the videos are placed in the Apps/YouTuBox folder in your Dropbox
  2. Check that the file extensions match the list of allowed extensions
  3. Make sure the videos are fully synced with Dropbox (e.g. show up in the web version: https://www.dropbox.com/home/Apps/YouTuBox)
  4. If your videos don’t show up in You2box within a few minutes (max. 5), move all videos out of your Apps/YouTuBox folder and move them back in one by one. You can use the ‘Force Sync’-Button in the Connection Settings to manually transfer all videos inside the Apps/YouTuBox folder to YouTube.
  5. If none of the above helps, please contact our support through the settings menu inside You2box