File Not Found Error

When trying to use the Direct Upload feature to transfer a file directly from Dropbox, you might encounter an error message that states:

File does not exist or is not accessible. Please make sure to log in with the correct Dropbox account and to select only files within the /Apps/YouTuBox folder.

This error can happen for two reasons:

The chosen file is outside the /Apps/YouTuBox folder

This happens when you linked the Dropbox account using the "Dropbox App Folder" option. In this case, you can only upload files that are located in the /Apps/YouTuBox folder.

To resolve this, move the file you want to upload into the /Apps/YouTuBox folder in your Dropbox.

Using a different Dropbox account

This condition can occur if you have multiple Dropbox accounts and you are logged into a different account than the one you used to link with You2box.

To fix this, please make sure you are logged into the correct Dropbox account that is linked to your You2box account. You can check this by going to the Accounts section and verify the name of the linked Dropbox account.

If you want to upload files from a different Dropbox account, you will first need to link that account to You2box as well.